Our business vision

Distribution networks have an essential role to play in energy transition and they must adapt to new challenges.


Investment in networks is the key to an efficient, safe and reliable energy transition.


Iberdrola Distribution has worked hard and continuously on a day-to day basis to improve its consumer service, network operation and reliability, introducing best practices in each of its areas of activity.

The success of the projects and actions described below is the result of our commitment to excellence and innovative effort that have always characterised Iberdrola Distribution.

  • STAR Project: 1.3bn for the networks of the future

The STAR Project (Remote Network Management and Automation System) is an ambitious initiative by the Iberdrola Group aimed at transforming technology in the field of smart grids.

This project, which represents a total investment by the company in Spain of around 1.3 billion euros, will be completed in 2018 and will involve the replacement of 10.6 million meters and the adaptation of around 80,000 transformer centres. It is worth noting the project's efficiency, as the cost to the consumer is much lower than any other known smart grid implementation.

  • 60% improvement in supply quality

The main supply quality indices (with Spanish acronyms TIEPI and NIEPI) have improved by nearly 60% in the last decade, from interruption times of more than two hours for TIEPI and numbers of interruptions of two and a half for NIEPI to the current values of less than one hour and close to one, respectively.

TIEPI: is the equivalent interruption time related to the installed medium voltage capacity.

NIEPI: is the equivalent number of interruptions related to the installed medium voltage capacity.

  • Facilitating the connection of 17 GW renewable energy to Iberdrola Distribution's network

Up until 31/12/2016, Iberdrola Distribution's efforts contributed the connection of a total of 39,182 installations, with a capacity of  17,319 MW  and  38,925 GWh energy discharged from these facilities to the grid in 2016.

  • Reducing network losses: fighting fraud

Energy losses from the network are mainly due to fraud, i.e. energy consumed but not billed. The extra cost generated is borne by the consumers who do pay their bills.

Iberdrola Distribution is more energy efficient than the rest of the sector. Currently, the difference between Iberdrola Distribution's average losses and those of the rest of the sector is close to 2.5 percentage points in absolute terms.

  • Improvement in Iberdrola Distribution's knowledge and technological position

IBDE's track record in R&D&i demonstrates its permanent interest in innovation without losing sight of the practical approach and improvements to consumer service. The effort and dedication of a team of highly qualified technical staff and the collaboration of its usual partners - universities, technology centres and national companies - have allowed us to achieve valuable results which, when implemented in the network, have been passed on to the end consumer.


Participation in Smart Grid projects (2005-2017).

Participation in Smart Grid projects (2005-2017).

  • Care for the environment and safety

The environmental dimension and risk prevention are fundamental aspects in the design and construction of new installations, as well as in the maintenance and renovation criteria for our networks.

Iberdrola Distribution has been working for more than 15 years on preventing and containing oil spills from transformers and monitoring and studying SF6 gas emissions in order to reduce them year after year.

Likewise, we have also fought to prevent forest fires by treating vegetation and using the latest technology to prevent anomalies in the network, investing in refurbishing lines at risk of causing environmental damage and adapting our network operation systems to safeguard environmental protection zones. Finally, the power lines have also been adapted to protect birdlife, with the ALETEO project being a sign of Iberdrola Distribution's intense activity in this regard.

Business plan

The challenge is to make smart grids a reality for society. The 2020-2025 Business Plan maintains consumer orientation as its main focus. The proposals included in the business plan for the next regulatory period aim to improve the consumer experience, increase the services and functionalities offered and facilitate agile, simple and flexible communication, while offering an optimum quality of supply. All of this done in an efficient way, applying the best available practices and technologies.

What are we going to do and how will it benefit the consumer?

  • 2020-2025 Business Plan: €2.869bn

The objectives of this Investment Plan for the second Regulatory Period 2020-2025 are as follows:

Investment Plan for the second Regulatory Period 2020-2025.

  • STAR+ Project: Smarter grids

To promote the digitalisation of the networks, completing the supervision and automation of medium voltage installations and extending it to the low voltage network.

Control centre.

  • To improve quality of supply by 30%

Thanks to the planned Investment Plan and the STAR+ Project, there will be improvements in all aspects of supply quality, quantifying our commitment to consumers by 2025:

- Reduction in the number of supply interruptions by 10%

- Reduction in electrical power affected by incidents by 10%

- Reduction in the average duration of incidents by 20%

  • Excellence in Occupational Risk Prevention

Our goal is to achieve zero accidents resulting in sick leave, for which new preventive measures are continually being incorporated:

- Strengthen the dynamics for setting up and monitoring the groups that analyse accidents, incidents and staff behaviour

- Development of new protective equipment and work clothes, their adaptation to the needs of the industry is a benchmark for all companies in the electricity sector and their contractors

- Innovation through incorporating Near Field Communication (NFC) technology

  • Goal: Improve consumer satisfaction

The technological transformation in the field of smart grids will allow us to offer a wide range of services to our consumers, as well as to improve the quality of the power supply, respond to the demand for electric power in the future and manage power distribution in the best way possible.

 Download Business Plan [PDF]