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Supply incidents

Iberdrola Distribución Eléctrica makes every effort to always ensure the best quality of service possible for power grid users. However, incidents affecting the supply are unexpected and unwanted situations that can still occur occasionally, regardless of the maintenance, investments and improvements made on the power grid. They can nevertheless and inevitably arise because of a diverse range of causes. They can occur at the premises of the client (in homes, businesses or apartment buildings) or at the power grid belonging to Iberdrola Distribución Eléctrica.

How do I know if an incident was caused by my installation or by the power grid pertaining to Iberdrola Distribución Eléctrica?

The first step should be to find out whether more users were affected. If the stairways, lifts or adjacent properties have electricity, the incident was likely caused in the client's facilities.

If other users are also affected, it is possible that the incident occurred in the facilities pertaining to Iberdrola Distribución Eléctrica. In this case, you can let us know by clicking here.

What should I do after confirming that the incident affecting the supply was caused in my installation?

It is first of all essential to know that, generally in a home, the General Control and Security Panel containing the control and safety elements protecting the installation and persons therein is usually installed near the entrance or in the kitchen.

Next, follow the process in the section Checking the Control and Security Panel.


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