Iberdrola Distribución Eléctrica's Cookie Policy

What are cookies

Cookies are small files and devices that are installed in the user's browser in order to upload, retrieve or update data. They allow the responsible of the website know the preferences of users when they browse by the website and personalize offered services offered services based in those preferences.

In www.iberdroladistribucionelectrica.com we use own and third-party cookies that allow us analyses the use and measurement to ensure that our website works correctly and to improve our services.

The third party cookies that we use in Iberdrola Distribución Eléctrica, S.A.U. to obtain information of the visits, measuring and analyze web browsing and personalize some services, are property of Webtrends and Google Analytics. Iberdrola Distribución Eléctrica, S.A.U. is the only one that has access to the data that Webtrends collects, and they are not transfer to any third party. In the case of Google Analytics, they have access to the data collected by their devices.

Types of cookies

Depending on their purpose, cookies can be:

  • Technical Cookies: there are necessary for browse. Without them the site would not work properly (cookies of "user entrance" for online shopping, multimedia player session, etc.).
  • Customization or configuration Cookies: they allow the site recognize the user's language, the letter size, etc.
  • Safety Cookies: they prevent attacks against the website or its users.
  • Analytical Cookies: they measure the activity of the user’s and prepare statistics of the browse.
  • Advertising Cookies: they manage the frequency and content of the advertisements.
  • Behavioral advertising cookies: they upload information about users to show them personalized advertisements.

Control the use of cookies

If you want to delete cookies that are already installed in your computer, you can use your browser. You can do it selecting the help menu of your browser and there you can find the steps to remove them. For more information:

Internet Explorer

https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

Mozilla Firefox

https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Google Chrome

https://support.google.com/chrome/answer/95647?hl=en

Safar

https://support.apple.com/kb/PH21411?viewlocale=en_US&locale=es_ES

Cookies that we use

There are different types of cookies on our website and we use them for different purposes. The different cookies that we use are the followings:

Own Cookies

JSESSIONID: cookie that identify the user session. It lasts 3.000 milliseconds.

leyAnticookies: it will generate for all users who accepts Iberdrola Distribución Eléctrica, S.A.U.'s cookies policy. It lasts one year.

NS_webibd: it helps to increase server's capacity in the web. Once logged out, the cookies disappear.

CSRF: technical cookie that verifies if the petition of the server comes from a legitimate user. It lasts one year.

Third Party Cookies

WEBTRENDS

WEBTRENDS_ID: saves the IP. It lasts for one year.

WT_FPC_IB: saves the IP associated to some values to see user's behavior, as the time of visit of the website and the date of his last visit. It lasts for 10 years.

GOOGLE ANALYTICS

utma: this cookie generates an ID for the user, which is used to count how many times the user visits the website. It also records the first and last time that the user visited the website. It lasts two years. Saves the IP.

utmb and utmc: these cookies calculate when the session is over. The utmb records the time of arrival at the site and the UTM checks if the session have to kept open or if it necessary to create a new session. Saves the IP.

utmz: this cookie is responsible of registering the user's origin and the keywords. It has a life of six months, but is renewed each time when the user visits the website, unless it is a direct visit. Saves the IP.

English translation

The information and documentation available on this web site in English is provided for informational purposes only. In the event of a discrepancy between the content of the English version and the original Spanish version the latter shall prevail.